Return & Refund Policy
At Nur Jewellery House, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and refunds under the following conditions:
- Returns
- Items may be returned within 14 days of delivery.
- Returned items must be unused, in their original packaging, and in the same condition as received.
- Certain items such as earrings (for hygiene reasons) and custom-made pieces are non-returnable.
- Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 5–7 business days.
- Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, please contact us at nurjhouse@gmail.com
- Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
For assistance with returns, please contact us at nurjhouse@gmail.com